![]() Every feedback shared in the forums never goes unnoticed as it helps us to improve our services, and yours won’t be the exception. I apologize for the inconvenience this has caused, as well as your experience with our Support team. ![]() As mentioned before, this issue has been reported to our team and they’re working to bring a fix to all our affected members. Thanks for letting me know about your Charge 5. However, there is no ETA for when it will be resolved. Thankfully, a Fitbit forum moderator shed some light on the matter and said they are working on a fix for the Bluetooth disconnection and data syncing issue. What causes these partial data syncs? And how to fix them? It is also syncing but just some of the data, like heart rate, while not syncing steps, as an example. I restarted the unit and it is charging again. Last night the fitbit unit wouldn’t sync or even charge. I’m using an iPhone 12 and when I look at the Bluetooth screen on my phone it says my Charge 5 is connected then not connected continuously! If it’s paired with Bluetooth surely it should stay connected when it’s trying to sync? Help need before I demand a replacement please…Ĭharge 5 app on Android has worked well for many months. I have had my charge 5 for 2 months and it continues to not sync! I have uninstalled it and reinstalled it 3 times and follows all the pointless advice on the Fitbit help screen. Here are some reports from Fitbit Charge 5 users who are tired of the Bluetooth frequently disconnecting and data not syncing. Many have tried restarting their phone and app, resetting the watch, and switching Bluetooth on and off but nothing seems to help. However, despite its impressive hardware, issues such as excessive battery drain and missing support for the Relax app have been troubling many in the recent past.Īdding to the trouble, Fitbit Charge 5 users are now facing Bluetooth disconnection or data syncing issues. ![]() It maintains the design language of its previous models and comes with a six-month free trial of Fitbit Premium.Īll in all, it is a significant upgrade over the Charge 4 with its brighter display, more sensors, and improved battery life. The Fitbit Charge 5 is the latest device in the long-running Charge series. Original story (published on June 20, 2022) follows: New updates are being added at the bottom of this story……. ![]()
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